Where do you want to sit? You can use your GemTrek Camping Chair practically anywhere you’d be All orders are sent using DPD / UPS shipping. Free shipping is for all UK orders £10 and more (Contiguous United Kingdom only).more comfortable sitting down. At the beach, around the campfire, at a music festival, at a sports game, in a long line to buy tickets. You tell us!

Yes. You will receive an email notification when your order ships, including a tracking number that you can use to check the progress of your shipment.

In most cases, we will process your order by the next business day. Shipping time will depend on where you live.

Please contact our customer service team at support.uk@tineco.com, or just reply the order notification email, to request refunds. Once we receive your request or there are any updates on your request, a notification email will be sent to your email to inform you of any request updates.

Once you need any support regarding of warranty services, please contact Tineco customer service by emailing to support.uk@tineco.com. When contact us, please provide your website order No., purchase date and the problem you encountered, so our customer service team will process your warranty request accordingly. If your product is still in the warranty period and covered by the warranty policy, we will provide you with a prepaid label, and please send back your failed parts using the label, as well as informing us of the tracking No. Once we receive your returned item, a factory refurbished model of equal value will be sent to you. If your product has gone beyond of the warranty period unfortunately, you could still buy a new part on our website to replace the failed one.

Once you need any support regarding of warranty services, please contact Tineco customer service by emailing to support.uk@tineco.com. When contact us, please provide your website order No., purchase date and the problem you encountered, so our customer service team will process your warranty request accordingly. If your product is still in the warranty period and covered by the warranty policy, we will provide you with a prepaid label, and please send back your failed parts using the label, as well as informing us of the tracking No. Once we receive your returned item, a factory refurbished model of equal value will be sent to you. If your product has gone beyond of the warranty period unfortunately, you could still buy a new part on our website to replace the failed one.