Refund policy
Order Notification
You will receive an email or SMS notification when your order ships, including a tracking number that you can use to check the progress of your shipment. In most cases, we will process your order and notify you by the next business day.
Refunds
We provide a 30-day refund policy since the date of your purchase. If you would like to request a refund, please contact us within 30 days of your purchase date.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your refund, we may require a receipt or proof of purchase.
There are certain situations where refunds would be rejected or only partial refunds are granted.
- Any Item with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* If the item you received is damaged, missing parts or not what you ordered, please contact us to request refund.
* Please note: We strictly do not accept change-of-mind refund requests once the order is fulfilled.
How to request refunds
Please contact our customer service team at support.uk@tineco.com, or just reply the order notification email, to request refunds.
Once we receive your request or there are any updates on your request, a notification email will be sent to your email to inform you of any request updates.
Refunds
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If your request is approved, then we will issue your refund back to your credit card or to the original method of payment. Payment delivery depends on bank and credit card processing times.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Contact your credit card company. Your credit card company may take some time to process your refund.
Next, contact your bank. There is often some processing time before a refund is processed.
If you’ve done all of these and you still have not received your refund yet, please contact us at support.uk@tineco.com.
Sale items
Only regular priced items may be refunded. Unfortunately, on sale items cannot be refunded.
Exchanges
We currently do not accept requests for exchanges. You can only request for a refund.
You will receive an email or SMS notification when your order ships, including a tracking number that you can use to check the progress of your shipment. In most cases, we will process your order and notify you by the next business day.
Refunds
We provide a 30-day refund policy since the date of your purchase. If you would like to request a refund, please contact us within 30 days of your purchase date.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your refund, we may require a receipt or proof of purchase.
There are certain situations where refunds would be rejected or only partial refunds are granted.
- Any Item with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* If the item you received is damaged, missing parts or not what you ordered, please contact us to request refund.
* Please note: We strictly do not accept change-of-mind refund requests once the order is fulfilled.
How to request refunds
Please contact our customer service team at support.uk@tineco.com, or just reply the order notification email, to request refunds.
Once we receive your request or there are any updates on your request, a notification email will be sent to your email to inform you of any request updates.
Refunds
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If your request is approved, then we will issue your refund back to your credit card or to the original method of payment. Payment delivery depends on bank and credit card processing times.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Contact your credit card company. Your credit card company may take some time to process your refund.
Next, contact your bank. There is often some processing time before a refund is processed.
If you’ve done all of these and you still have not received your refund yet, please contact us at support.uk@tineco.com.
Sale items
Only regular priced items may be refunded. Unfortunately, on sale items cannot be refunded.
Exchanges
We currently do not accept requests for exchanges. You can only request for a refund.
